Order Cancellation Policy

 

This order cancellation policy applies to all orders placed through the Interzenta(Hereinafter referred to as "We") online store. It explains when cancellations are available, how to submit a request, and how refunds are handled. All products are sold online only, and no offline sales are provided.

1. Cancellation Conditions

Cancellation availability depends on the time since the order was placed and the current order status:

• Orders that have not been shipped within 48 hours after placement may be cancelled directly.
• Orders placed more than 48 hours ago, or orders that have entered the shipping process, cannot be cancelled directly.
• If an order has already been shipped, you may wait for delivery and then contact us to request a return and refund according to the return process.

2. Cancellation Request Process

If you would like to cancel an order, please follow the steps below:

• Contact our customer service team by email or phone to submit a cancellation request.
• Provide your order number, payment confirmation, and relevant details for verification.
• Our customer service team will process your request promptly after it is received.
• If the cancellation is approved, we will notify you using your contact details and arrange the refund accordingly.

3. Refund Process

After an order cancellation is approved, refunds are handled as follows:

• Refund method: Refunds are returned to the bank card used for payment, including Visa or MasterCard.
• Refund timing: Depending on the processing efficiency of different card issuers, refunds are expected to arrive within 1 to 5 business days.
• If the refund has not arrived after the expected timeframe, please contact us for assistance.

4. Contact Information

Contact address: 75 High Country Lane, Hendersonville, NC 28792-8358, United States
Customer service phone: +1 (631) 624-6993
Customer service email: contact@interzenta.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)