Terms of Service

 

This service policy applies to the Interzenta(Hereinafter referred to as "We") online store. It outlines the basic rules for using our online services, the scope of rights and responsibilities, and related policy information. All products and services are provided exclusively online, and no offline sales are available.

1. Introduction And Scope

This policy applies to your access to, browsing of, registration on, and use of our website, including placing orders, completing payments, and requesting after sales support. By using our online services, you acknowledge that you understand and accept the contents of this policy.

2. User Accounts And Website Responsibilities

You are responsible for ensuring that the information you provide while using the website is accurate and complete. We are responsible for routine website maintenance, content display, and basic functional support. We are not responsible for temporary access interruptions caused by system maintenance, network fluctuations, or unforeseen technical issues.

3. Product, Inventory, And Price Disclosure

Product descriptions, inventory availability, and prices displayed on the website are subject to the information shown on the relevant pages. We reserve the right to update product details, adjust inventory displays, and correct pricing information when necessary. All pricing details are clearly presented before an order is placed.

4. Orders And Payment

Once an order is submitted and payment is successfully completed, the order will enter the processing stage. We begin processing only after valid payment confirmation is received, and order status updates will be provided through system notifications or email.

5. Delivery Conditions

Delivery services are provided exclusively within Australia. After payment is successfully completed, your order is confirmed and enters the processing stage. Orders are generally prepared within 1–3 business days before being handed over to the designated logistics provider. Following dispatch, the estimated delivery time is approximately 5–10 business days, depending on the delivery address and operational conditions at the time of shipment. To ensure consistent and reliable delivery, we cooperate with established logistics providers, including UPS, DHL, FedEx, and Australia Post. Orders with a total value of AUD 99.99 or above qualify for free delivery, while orders below this amount are subject to a flat delivery fee of AUD 10.99. All applicable taxes and related charges are fully included in the product prices displayed at checkout, and no additional fees will be required after payment.

For detailed delivery timelines and handling standards, please refer to our Shipping Policy.

6. Order Cancellation

Order cancellation requests may be submitted within 48 hours after successful payment, provided that the order has not yet entered preparation or been transferred to the logistics provider. Once order processing or shipment has begun, cancellation requests can no longer be accepted.

If an order has already been dispatched, you may submit a return request after delivery in accordance with the procedures outlined in our Order Cancellation Policy.

7. Returns and Exchanges

Requests for returns or exchanges may be submitted within 30 days from the confirmed delivery date. Eligible situations include visible appearance issues, quality-related concerns, noticeable color differences, unusual odors, or cases where the received item does not match the order details.

Comprehensive eligibility requirements, processing timelines, and step-by-step instructions are available in our Returns and Exchanges Policy.

8. Refund Policy

Orders that meet refund conditions will be processed according to the established procedures. Refunds are returned to the original payment method used at the time of purchase. Actual processing times may vary depending on the payment provider.

9. Disputes And Applicable Rules

If a dispute arises in connection with our services, we will seek to resolve it through reasonable communication. We comply with Australian law, including GDPR. We reserve the right to update this policy and will notify you of any relevant changes.

10. Privacy And Data Protection

We value information security and process relevant information only to the extent necessary to provide services. The collection, use, and protection of information are governed by our privacy policy.

11. Intellectual Property

All text, images, and related content displayed on the website are used for service presentation and informational purposes. Unauthorized use in any form is not permitted.

12. Limitation Of Liability

Within a reasonable scope, we are responsible only for issues directly arising from the provision of services. We do not assume additional responsibility for indirect losses not caused by us.

13. Changes To The Service Terms

We may update this service policy in response to service adjustments or operational changes. Updated content will be published on the website and will take effect from the date of publication.

Contact Information

Contact address: 75 High Country Lane, Hendersonville, NC 28792-8358, United States
Customer service phone: +1 (631) 624-6993
Customer service email: contact@interzenta.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)