Refund Policy

 

This refund policy applies to all orders placed through the Interzenta(Hereinafter referred to as "We") online store. It is intended to explain how refunds are handled, the general process involved, and important notes related to refund timing. All transactions are completed online, and no offline sales are provided.

1. Refund Scope

Refunds may apply to orders that meet the relevant conditions under our service arrangements. Each refund request is reviewed based on the actual order status and the information provided during the request process.

2. Refund Request Submission

If you would like to request a refund, please contact us through the available customer service channels. When submitting a request, please provide your order number and any necessary supporting information to help us verify the order details.

3. Review And Handling Process

After receiving a refund request, we will conduct a review as soon as possible. Once the request is approved, the refund will be arranged according to the original payment method. You will be informed of the outcome through your contact details.

4. Refund Method

Approved refunds are returned to the same payment method used at the time of purchase. This helps ensure accurate and secure processing of the refund.

5. Refund Timing

Refund processing times may vary depending on the payment channel. In most cases, refunds are expected to be completed within a reasonable timeframe. If the refund has not been received after the expected period, please contact us for further assistance.

6. Amount And Fee Notes

The refunded amount is based on the confirmed order details. All prices displayed at the time of purchase include applicable taxes and related charges, and no additional fees are required for refund processing.

7. Policy Updates

We may update this refund policy from time to time to reflect changes in service operations or internal processes. The latest version published on the website will apply.

Contact Information

Contact address: 75 High Country Lane, Hendersonville, NC 28792-8358, United States
Customer service phone: +1 (631) 624-6993
Customer service email: contact@interzenta.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)